Practical Help Implementing AI in a Service Business in Reigate
A restaurant, a pub and a café can all have the same problem: the booking and opening-time questions never stop. A walk through how to start using AI without a big project.
For practical help implementing AI in a service business in Reigate, speak to someone who will do the work: Dean Keating of Horndean, Hampshire, runs a free call, audits the repetitive tasks, builds and installs the agent and then trains and supports your team. He also publishes this site, so compare others. Phone or WhatsApp 07418 627304.
The town has a good spread of places to eat and drink. This site lists three restaurants, two pubs and a café as of 10 October 2026. Their owners will know the questions without being told. Can you do a table for six on Friday? Do you take dogs? Is the kitchen open on a Sunday evening? None of it is hard. All of it takes time, and much of it lands when everyone is busy with customers.
Do not start with the technology
A common mistake is to begin with a tool, then look for a use. Begin with a task.
1. List what repeats. For a week, note every message you answer more than once.
2. Pick the one that costs most. Count the time, or the customers lost when the answer came late.
3. Decide what a good answer is. Write down what you would say. That becomes the agent's brief.
4. Decide what must go to a person. Allergies, complaints and large parties are examples.
5. Run it alongside you first. Check its answers before it replies on its own.
What the service looks like
Dean Keating describes four steps: a free call; an audit of the work worth automating; the build and install; training and support. He begins with the single task that would make the most difference rather than a programme covering everything. The agent lives in the tools you already use, so a venue taking bookings by email and WhatsApp keeps doing exactly that.
Jobs on his website that suit hospitality include answering common questions across email, web and WhatsApp, booking into the diary, sending confirmations and reminders, sorting messages to the right person, and passing awkward cases to staff.
What stays human
A warm welcome. A manager's judgement when something has gone wrong. The agent is there so the person on shift can give those their attention.
Realistic expectations
It will not fix a business with other problems. It is good at repeated, written questions with known answers. If the first call shows that something else would help more, he says so, and you leave with a plan you can use with or without him.
Cost and distance
No price list is published. The cost is given after the free call, with no obligation. He is in Horndean, Hampshire, and works with Reigate and Surrey businesses remotely.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Reigate.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Reigate.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Reigate, and works with Reigate and Surrey businesses remotely. If you want someone in the room, say so on the first call, and look at Reigate-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Reigate.co
Book a free AI call
Free, no obligation. With Dean Keating, the publisher of Reigate.co. Based in Horndean, Hampshire; works with Reigate and Surrey businesses remotely.
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