WhatsApp Lead Follow-Up with AI for Reigate Service Businesses
In the residential streets of Woodhatch, South Park and Meadvale, a lot of enquiries arrive as a WhatsApp message at tea time. Here is how to answer them, and keep answering.
For AI WhatsApp lead follow-up in the Reigate area, Dean Keating of Horndean, Hampshire, installs agents that reply to new messages within minutes, follow up until the person books or says no, and add the booking to your diary. He works remotely and also publishes this site, so compare others. Phone or WhatsApp 07418 627304.
People in the quieter residential parts of the borough often get in touch with a local firm the way they message friends: on WhatsApp, in the evening, in two lines. "Hi, do you do garden walls? We're in Meadvale." It feels informal. It is also a real enquiry from someone who may be talking to two other firms.
What goes wrong on WhatsApp
- The message arrives at 7pm and is seen at 9am.
- The reply is quick but never followed up.
- Details are scattered across a phone, so nobody can tell what was promised.
- The owner is on a job, and the message is on a device in a van.
What the follow-up looks like
Dean Keating's website lists replying to new enquiries within minutes, day or night, and following up every lead until they book or say no. Applied to WhatsApp, a sensible set-up looks like this.
1. The first message gets a short, friendly reply that asks what you would ask: what is the job, where, when.
2. The answers are written into your records, so the details are copied between systems without anyone typing them twice.
3. If you need a visit, the agent offers slots from the diary and books one.
4. If the customer goes quiet, it checks in once or twice, politely, until they book or say no.
5. A confirmation goes out, then a reminder.
6. If the person asks something it should not answer, such as a firm price, it passes the thread to you.
The rules around it
Messaging has etiquette. Tell the customer they are chatting with an assistant if they ask. Do not keep messaging someone who says no. Decide the opening line and the sign-off together so it sounds like you.
Getting it running
He builds the agent, connects it to your WhatsApp and diary, trains your team and supports it. The steps are a free call, an audit of the work worth automating, the build and install, then training and support. He begins with the single task that would make the most difference.
It is not a phone answering service, and it is not a chatbot product you subscribe to.
Cost and distance
No price list is published. The cost follows the free call, with no obligation. He is in Horndean, Hampshire, and works with Reigate and Surrey businesses remotely.
Contact
Call or WhatsApp Dean Keating on 07418 627304, or email dean@deankeating.com. See the Dean Keating profile on Reigate.co. Websites: ai-agent.deankeating.com and deankeating.com.
About this guide
Reigate.co is published by Dean Keating, who also runs the service described here. He is based in Horndean, Hampshire, not in Reigate, and works with Reigate and Surrey businesses remotely. If you want someone in the room, say so on the first call, and look at Reigate-based providers too. This guide recommends our own service, so compare it with other providers before you decide.
From the publisher of Reigate.co
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Free, no obligation. With Dean Keating, the publisher of Reigate.co. Based in Horndean, Hampshire; works with Reigate and Surrey businesses remotely.
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